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Returns and Exchanges: We want you to be completely satisfied with your purchase. If you change your mind about a product, we offer exchanges or refunds within 30 days of purchase, provided the item is unused, in its original condition, and accompanied by proof of purchase.
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Faulty or Defective Products: If you believe the product you received is faulty or defective, please contact us within 14 days of purchase. We will assess the issue and, if confirmed, offer you a refund, exchange, or repair as required by Australian Consumer Law.
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Proof of Purchase: To process any returns or exchanges, you must present a valid proof of purchase, such as a receipt or order confirmation.
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Return Process: To initiate a return or exchange, please contact our customer service team. We will guide you through the process and provide any necessary instructions.
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Return Costs: If the return is due to a change of mind, you will be responsible for any return shipping costs. However, if the product is faulty or defective, we will cover the return shipping expenses.
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Refund Method: Refunds will be issued using the original payment method. Please note that it may take a few business days for the refund to be processed and reflected in your account.
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Exceptions: Some products, such as perishable goods or items specifically marked as non-returnable, may not be eligible for refunds or exchanges unless they are faulty or defective.
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Consumer Rights: Our refund policy is in accordance with your rights under Australian Consumer Law, which provides you with additional statutory guarantees and protections.
